Products / Services

Working at the Speed of Business with Mobility Solutions from Avaya

Enterprises of all sizes depend on Avaya for unified communications that improve efficiency, collaboration, customer service―and ultimately competitiveness. Unified Communications simplify the proliferation of technologies that businesses deal with every day. Our people-centric solutions integrate voice, video and data, enabling users to communicate and collaborate in real time, in the mode best suited to each interaction. This eliminates inefficiencies in communications to make organizations more productive and responsive. 

Avaya also offers an open software platform for quickly developing multi-vendor Unified Communications and Communications Enabled Business Process (CEBP) applications. Avaya provides solutions and supporting services directly and through its channel partners.

IP Telephony

Voice over Internet Protocol (VoIP)’s tremendous advantages over traditional analog voice technology have made it one of today’s most popular communications solutions and a fundamental component of D8a’s Unified Communications practice. VoIP’s Internet-speed transmissions and inherently lower cost give it the potential to replace traditional wired phone service altogether, making it a no-brainer for Mid-Market customers, Contact Centers, and enterprise-sized global players alike.

Network Infrastructure

Reaching the Avaya vision of plug-and-play communications drives new requirements for the enterprise. It means changing the dynamics among people, applications, and the foundational network to achieve a context-aware collaboration that is always-on, simplified and virtualized.

The key concept for our vision is the fit-for-purpose network. As real-time communications continue evolving to IP telephony, the data network begins to facilitate communications-enabled business services, while transporting other critical business applications. Avaya delivers some of the most advanced technologies available, enabling enterprises to build dependable networks with a significant return on investment. The Avaya Networking portfolio offers:

• Ethernet Switches: a range of core and access switches for entry-level Branch Office through premium high-performance Wiring Closet, to Campus Core and Data Center applications
• Branch Routers: a range of integrated routers, gateways and appliances that allow enterprises to reliably and securely connect their branch sites
• Wireless Networks: a cost-effective and scalable solution enabling enterprises to deploy wireless coverage
• Access Control: solutions that provide policy decision to enforce role-based access control to the network
• Network Management: support for data and voice networks by simplifying the management requirements across functional areas 

The portfolio is available globally in all industries with particular strength in healthcare, education, hospitality, and financial services, as well as to local and state governments.

Contact Center

A revolution is underway in customer service, being driven by new generations of consumers, new modes of communication, and consumer adoption of social media.

To address these changes, companies need an end-to-end approach to managing their customer experience that helps them leverage the latest in best practices and enabling technologies alongside their existing resources.
 

Customer Experience Management is the driving force for Avaya’s Contact Center strategy. Our focus is to help organizations create competitive advantage by delivering a differentiated customer experience.

Carrier Services

Managing overall carrier services within even a small organization can be a complicated task. Multiple mobile phone carriers, different landline providers at each location, WAN and Internet connectivity, pagers… these are all services which need to be tracked and monitored. Few companies really have the time to dive into the details to analyze whether they are getting what they pay for from each provider. Fewer still have the time and resources to optimize services, identify new and valuable offers, or consolidate providers where appropriate.

Additionally, yesterday’s networks only needed to carry data, and occasionally voice. Today’s carriers are tasked with providing a wide array of voice, video, and data services to employees using multiple devices from locations around the globe.

Hosted Solutions  

As you look to further reduce overall costs, a fully integrated private cloud-based solution from D8a is a powerful alternative for your contact center and VoIP applications. Powered by Avaya premises-based technology, your solution is resilient, secure and provides your enterprise with ‘best in class’ solutions. Specializing in startup hosting of telephony and data applications minimizing the cost of getting a business off the ground.